Frequent questions

Textura Online is made for those who love being at home.
Yes, because there’s nothing better than a cozy, well-cared-for home. How wonderful it is to shop while lounging among cushions!
With a cup of tea in one hand and your finger on the keyboard, you enter our website from the comfort of your home—and suddenly, all of Textura is right in front of you. Just one click away.

To access Premium prices, you first need to register as a member of the Premium Club.
You can do it through this link: Premium Registration

It’s important to log in after registering so we can recognize you as a Premium Club member and apply your exclusive discounts and special Premium prices just for you.It is important that after registering you log in, so we can know that you are a member of the club and we will apply the Premium prices and exclusive discounts that we have just for you.

It can happen sometimes. Please check the following points carefully:

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Puedes hacer tus compras en Textura Online desde tu sofá de cualquier lugar de España

Puedes hacer tus compras en Textura Online desde tu sofá de cualquier lugar de España, limitado a Península y Baleares.

As for shipping costs , with a purchase of €49 or more it will not cost you anything. In case of orders of amounts less than €49, the shipping cost will be €5.99.

If you prefer to pick them up at your nearest Textura, come: we will have them ready at no cost.

As soon as you place your order, your things want to go home. That's why they only take between 2 and 4 business days to arrive.

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Puedes pagar tus compras en como te vaya mejor:

  • Con las tarjetas Visa y MasterCard
  • PayPal
  • Por transferencia bancaria

En el momento de confirmar tu compra indica la forma de pago que prefieres.

,

You can pay for your purchases however suits you best:

You can pay for your purchases however suits you best:

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Los precios de Textura Online son exactamente los mismos que en las tiendas. Salvo en el caso de que exista alguna oferta especial online con un descuento adicional, o una promoción especial en la tienda, y por las diferencias impositivas de cada territorio.

Textura Online prices are exactly the same as in stores. Except in the event that there is a special online offer with an additional discount, or a special promotion in the store, and due to the tax differences of each territory.

Yes: From the date you receive your products, you have 30 calendar days to request a return.

You have three options:

  1. Let Textura handle the return for you. We will arrange a free pickup at your home or any address you specify.
  2. Ship the package yourself to our returns center, including the Returns Form that you will receive printed with your order. The form must be filled out, and you must notify TEXTURA in advance at pedidos@textura-interiors.com or call +34 931 740 007.
    Customer service hours: Monday to Friday, 9:00 AM – 6:00 PM.
  3. Return your order to any Textura store. Simply bring the package along with the printed Returns Form.

If your returned item is in perfect condition, you are entitled to a full refund, processed within 30 calendar days from the date you notify us of your return. The refund will be issued using the same payment method used for your purchase.

The reasons for return requested in the form are for informational and statistical purposes only.