Privacy Policy
The website www.textura-interiors.com obtains personal data through the contact forms on the website, from those people who send a query, request and/or comment, as well as from people who make a purchase from our products. products or decide to become Premium Customers. This website may also collect information through technical and third-party cookies that exist on the website. All this information sent through the web contact forms will be incorporated into the information systems of TEXTIL TEXTURA, SL, with CIF B-60552619 that comply with the required security measures in order to guarantee confidentiality, integrity, security and recovery. of the information.
In accordance with current regulations on data protection, specifically, Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016, regarding data protection, this information will be used to serve your request for information, your query, supply you with the products purchased, provide you with the corresponding after-sales service, as well as to keep you informed of our news and promotions as a member of our Club.
As a member of the Premium Club, you will receive electronic notifications to keep you informed of all the activities, promotions and benefits of the Club, to which you expressly accept by becoming a member. If you do not want to receive communications from us, you can make your purchases as a Guest Customer.
Your data will be kept during the legal period provided for the purchase and sale of products and their billing, in the case of purchasing our products, and indefinitely if you belong to the Premium Club and for as long as you do not unsubscribe, being your revocable consent. This can be withdrawn at any time through the link that accompanies each shipment to inform us of your WITHDRAWAL or through an email to the address RGPD@textura-interiors.com. From that moment on, you will no longer receive any communication from us.
The legal basis for this treatment is, therefore, the consent you give us through the acceptance of this Privacy Policy.
Your data will not be communicated or transferred, except for any public body that requests it by law, the providers that provide maintenance services for the information systems and the contracted company with which we maintain the hosting of the website and email. electronic, whose servers are located in the European Union.
You have the right to obtain confirmation as to whether we are processing your personal data, therefore, you have the right to access your personal data (Right of Access), you have the right to rectify inaccurate data (Right of Rectification) or to request its deletion (Right of deletion) when the data are no longer necessary, you have the right to exercise your opposition to the processing of data (Right of opposition), to exercise your right to limit the processing, as well as the right to the portability of your data, if applicable. case. All this by writing to our access addresses at Calle Mallorca 43 Bajos, 08029 Barcelona, Spain or by email to RGPD@textura-interiors.com, in accordance with the procedure of articles 15 to 23 of the Regulation (EU). 2016/679 of the European Parliament and of the Council, of April 27, 2016. We also inform you of your possibility of submitting a claim to the Spanish Data Protection Agency, www.aepd.es, if you consider that the treatment does not comply to current regulations.
TEXTIL TEXTURA, SL declares that it has implemented the necessary technical and organizational security measures that guarantee the security of the data and prevent its alteration, loss, treatment or unauthorized access, taking into account the state of the technology, the nature of the data. stored and the risks to which they are exposed, whether they come from human action or the physical or natural environment.
To protect the privacy of USERS, it is prohibited to send any data regarding their ideology, religion, beliefs, racial origin, health, and sexual life through our forms.
Likewise, we inform you that automated individual decisions will be made through profiling. In this sense, you must keep in mind that Premium is a loyalty program based on customer knowledge, so it is necessary to define variables that help us profile the segmentations. We congratulate them on their birthday, we reward them for seniority and we communicate to them according to the type of product they prefer, therefore, the value that PREMIUM brings to the Textura customer is based on the analysis of their data.
For this reason, we need to continue doing so in such a way that your acceptance as a Premium Client entails carrying out profile analysis and automated decisions, for the purposes described, only.
This Legal Notice is governed by Spanish Law. Therefore, the parties submit, at their option, for the resolution of conflicts and waiving any other jurisdiction, to the courts and tribunals of the city of Barcelona.
Furthermore, we remind you that you can access the European Union's online dispute resolution platform by following this link: https://ec.europa.eu/consumers/odr/main/?event=main.home2.show
Publication date February 9, 2022
We inform you that THIS WEBSITE USES COOKIES.
Cookies are small files that some platforms, such as websites, can install on your computer. Their functions can vary widely: storing your browsing preferences, collecting statistical information, enabling certain technical functionalities, etc.
Sometimes, cookies are used to store basic information about the browsing habits of a user or their device, to the extent that, in some cases, they can recognize the user.
Below is an informative table of the cookies used on the TEXTURA website:
PHPSESSID: This cookie is native to PHP and allows the website to store serialized session state data. On this website, it is used to establish user sessions by passing state data through a temporary cookie, also known as a session cookie. The PHPSESSID cookie does not have an expiration date, as it disappears when the website is closed.
Domain: .textura-interiors.com
_fbp: Used by Facebook to offer a range of advertising products, such as real-time offers from external advertisers. The primary purpose of this cookie is targeting/advertising.
Domain: .textura-interiors.com
_ga: This cookie name is associated with Google Universal Analytics, a significant update to Google’s most widely used analytics service. This cookie is used to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in every page request on a site and is used to calculate visitor, session, and campaign data for site analytics reports. By default, it expires after two years, although website owners can customize this.
Domain: .textura-interiors.com
_gci_au: Used by Google AdSense to experiment with advertising efficiency on websites that use its services. The primary purpose of this cookie is targeting/advertising.
Domain: .textura-interiors.com
_gid: This cookie name is associated with Google Universal Analytics. This appears to be a new cookie, and as of spring 2017, no information is available from Google. It appears to store and update a unique value for each visited page. The primary purpose of this cookie is performance.
Domain: .textura-interiors.com
_pk_id.1.2707: This cookie name is associated with the open-source web analytics platform Piwik. It is used to help website owners track visitor behavior and measure site performance. It is a pattern-type cookie where the prefix _pk_id is followed by a short series of numbers and letters, which is believed to be a reference code for the domain that sets the cookie.
Domain: www.textura-interiors.com
cookieconsent_status: dismiss.
Domain: www.textura-interiors.com
form_key: This cookie is used to facilitate content caching.
Domain: .textura-interiors.com
oct8ne-connection, oct8ne-coviewer, oct8ne-last-interaction, oct8ne-session, oct8ne-status, oct8ne-statusBeforeMin, oct8ne-triggered, oct8ne-visitor: Customer service chat cookies.
Domain: .textura-interiors.com
Types of Cookies
First-party cookies
These are sent to the user’s terminal from a device or domain managed by the website owner and from which the service requested by the user is provided. Technical cookies are essential and strictly necessary for the proper functioning of a website and for using the various options and services it offers.
Third-party cookies
These are sent to the user’s terminal from a device or domain that is not managed by the website owner but by another entity that processes the data obtained through the cookies.
On this website, third-party cookies are from Google, allowing us to use the Google Analytics tool: www.google.com/analytics and www.google.es/intl/en/analytics/privacyoverview.html.
Analytics cookies
This application has been developed by Google and provides us with a service for measuring and analyzing audience engagement on our pages. Additionally, Google may use this data to improve its services and offer services to other companies. You can learn more about these and other uses through the links provided above.
This tool does not obtain data about your name, surname, or postal address from which you connect. The information obtained is related to the number of pages visited, language, social network where our news is published, the city linked to the IP address from which you access, the number of new users, visit frequency and recurrence, visit duration, browser, and the operator or type of device used to access the website.
Technical cookies
Technical cookies are also used. These are essential and strictly necessary for the proper functioning of a website and for using the different options and services it offers. For example, they are used for session maintenance, response time management, performance validation, using security elements, sharing content on social networks, etc.
Customization cookies
Customization cookies may also be used. These cookies allow the user to specify or customize some general page options. For example, setting the language, regional configuration, or browser type.
Session cookies
We use session cookies. These allow users to be recognized on a website so that any changes they make, items they select, or data they enter are remembered from one page to another.
To allow, manage, block, or delete cookies installed on your device, you can do so by configuring the settings of the browser installed on your computer. Below, you will find information on how to perform this operation in major browsers:
Firefox: http://support.mozilla.org/en/kb/enable-and-disable-cookies-website-preferences
Chrome: http://support.google.com/chrome/bin/answer.py?hl=en&answer=95647
Internet Explorer: https://support.microsoft.com/en-us/help/17442/windows-internet-explorer-delete-manage-cookies
Safari: https://support.apple.com/kb/PH19214?viewlocale=en_EN&locale=en_EN
Opera: http://help.opera.com/Windows/11.50/en/cookies.html
To comply with current legislation, we must request your permission to manage cookies. If you choose not to authorize their processing by indicating your disagreement, we will only use essential cookies necessary for website navigation. In this case, we would not store any cookies.
If you continue browsing our website without rejecting their use, it means that you accept their usage. Please note that if you reject or delete browsing cookies, we will not be able to maintain your preferences, some site features may not be operational, we will not be able to provide personalized services, and each time you browse our website, we will have to ask you again for your authorization to use cookies.
The website www.textura-interiors.com obtains personal data through the contact forms on the website, from those people who send a query, request and/or comment, as well as from people who make a purchase from our products. products or decide to become Premium Customers. This website may also collect information through technical and third-party cookies that exist on the website. All this information sent through the web contact forms will be incorporated into the information systems of TEXTIL TEXTURA, SL, with CIF B-60552619 that comply with the required security measures in order to guarantee confidentiality, integrity, security and recovery. of the information.
- Service Description
- Acceptance of the General Terms and Conditions of Contracting
- Key Information for Compliance with Law 34/2002 on Information Society Services
- Website Registration
- Purchase Process and Contract Formalization
- Product Availability
- Prices
- Shipping Costs
- Payment Methods
- Delivery Times
- Delivery and Receipt
- Right of Withdrawal and Return of Items
- Ownership of www.textura-interiors.com Content
- Exclusion of Warranties and Liability
- Jurisdiction and Dispute Resolution
Service Description
TEXTURA is a retail web portal for textile products and home decor accessories sold through this online platform.
Acceptance of the General Terms and Conditions of Contracting
If you wish to use TEXTURA's services and purchase its items, you must read and accept our General Terms and Conditions of Contracting, as well as our Legal Notice and Privacy Policy. Any request for services will automatically imply acceptance of these General Terms and Conditions.
These General Terms are subject to Law 7/1998, of April 13, on General Contracting Conditions, Law 26/1984, of July 19, on Consumer Protection, Royal Decree 1906/1999, of December 17, regulating Electronic and Telephone Contracting with General Conditions, Regulation (EU) 2016/679 on General Data Protection, Organic Law 3/2018 on Data Protection and Digital Rights, Law 7/1996, of January 15, on Retail Trade, and Law 34/2002, of July 11, on Information Society Services and E-Commerce.
TEXTURA may modify these General Terms by notifying Customers in advance to improve the services offered on our website. By modifying the General Terms on the website, this duty of notification is deemed fulfilled. TEXTURA reserves the right to discontinue or modify, at its discretion, all or part of the services offered. This does not entitle users to any compensation for discontinuation of the services.
Before contracting any services, you may review the General Terms. The applicable General Terms for each user will be those in force at the time the order is confirmed and paid.
If any clause of these General Terms is declared, in whole or in part, null or ineffective, such nullity or ineffectiveness shall only affect that provision or the relevant part, and the rest of the General Terms will remain in force.
The purchaser must be at least 18 years old and legally capable of entering into contractual obligations.
Orders must be legally valid and not speculative, false, or fraudulent. If we detect reasonable grounds to suspect fraudulent or false orders, we will cancel them and notify the appropriate authorities.
The buyer guarantees that all information provided is true and correct and has expressly accepted our Privacy Statement regarding the processing of information for order fulfillment. (See our Privacy Statement.)
Orders may be placed by individuals and businesses, provided they are not intended for resale.
Key Information for Compliance with Law 34/2002 on Information Society Services
The website www.textura-interiors.com belongs to TEXTIL TEXTURA, SL (hereinafter TEXTURA), with VAT ID B-60552619 and registered address at Calle Mallorca 43 bajos, 08029 Barcelona, Spain.
For any questions or clarifications, users can contact customer service by emailing hola@textura-interiors.com.
Website Registration
To use TEXTURA’s services or purchase its products, you can either register or proceed as a guest.
When purchasing as a guest, only the necessary information to process that purchase will be required. Your data will be processed to manage the sale and necessary after-sales service, in compliance with legal retention periods.
If you register as a Premium customer, in addition to managing your information for purchase processing, you will receive the company’s newsletter with updates, promotions, and information of interest via email.
Registering as a user on www.textura-interiors.com is free. The registration is revocable, and users can unsubscribe at any time by emailing hola@textura-interiors.com. Once unsubscribed, the user will no longer receive any information or promotions from TEXTURA.
Anonymous registrations or registrations with false email addresses are not allowed. By registering, the user declares they are at least 18 years old and have the legal capacity to contract and use TEXTURA's services.
The user assumes full responsibility for the secret password they choose. TEXTURA is not liable for password misuse by authorized third parties or for any damages resulting from unauthorized use. Customers must immediately report any unauthorized use of their password.
Purchase Process and Contract Formalization
The contract is formalized when the order is validated by clicking the "Confirm and Pay Order" button.
Once products are selected, the "Your Bag" page will display a summary including a photo, description, color, reference, quantity, unit price, and total order amount. It is essential to verify that this information accurately reflects your selection before confirming your order, as products can be removed, quantities changed, or additional purchases made from this page.
After confirming the selected products, click "Proceed to Checkout" to select delivery method, delivery address, payment method, and, if applicable, enter payment details. Once payment is completed, the order is sent to TEXTURA for processing and preparation.
TEXTURA guarantees that product photos accurately depict the original products in terms of color, design, and measurements. Any inaccuracies perceived are beyond our control. If a mistake or lack of precision is attributable to us, you have the right to withdraw under the Return Policy outlined in Section 12 of these Terms.
For any questions regarding product characteristics, you can contact Customer Service at +34 931 740 007, Monday to Friday, from 9:00 AM to 4:00 PM, except for national, regional, or local holidays.
Once the purchase and payment are made, the customer cannot cancel or modify their order since it is immediately processed for shipment.
For any issues or questions regarding product characteristics, contact Customer Service at +34 931 740 007, Monday to Friday, from 9:00 AM to 4:00 PM, except for holidays.
Product Availability
While products listed as available are in stock unless otherwise indicated, there may be instances where the last units are purchased during the checkout process, making them unavailable when the order is received. Orders are therefore subject to product availability.
If some products in your order are unavailable, we will wait for full stock replenishment before shipping your order. If this delay extends beyond the indicated delivery timeframe, we will contact you to offer a partial shipment within the expected delivery time or a full order shipment at a later date.
If an unavailable product is no longer of interest beyond the estimated delivery time, we will cancel it and issue a full refund.
Under exceptional circumstances, total stock depletion may prevent shipment even after order confirmation. In such cases, we will contact you to process a full refund.
TEXTURA reserves the right to remove any product from the website at any time and modify any content.
This document continues with sections on Pricing, Shipping Costs, Payment Methods, Delivery Times, Right of Withdrawal, Content Ownership, Warranties and Liability, and Dispute Resolution. If you need the full translation, let me know!
Home delivery service costs
The home delivery service for orders you place at Textura Online within the national territory (Peninsula, Balearic Islands and Canary Islands) will cost €5.90.
Those purchases whose amount exceeds €49 (VAT included) and those with collection in one of the selected Textura stores will have free shipping.
Those purchases whose amount does not exceed €49 (VAT included) and are sent to a collection point will have an added cost of €5.90.
For shipments to the Canary Islands, the minimum order will be €100 and payment of tariffs and DUA will be the responsibility of the customer. The cost of transportation is €10.90.
For orders outside of Spain, you can contact Textura Online at the telephone number 931 740 007. -Our customer service hours are Monday to Friday between 9:00 a.m. and 4:00 p.m.- and we will indicate the shipping cost of your order.
Delivery
The delivery of your order will be effective between 2 and 4 business days after receiving the Order Confirmation email. (except in the Balearic Islands, which may take a maximum of 6 working days)
If for any reason the delivery date could not be met and the order delivery date was delayed, we would inform you and give you the option to continue with the purchase by establishing a new delivery date or cancel the order with a full refund of the price paid. Please note that in any case we do not deliver on Saturdays, Sundays or holidays.
A delay may be due to the following reasons:
Stock Break Delivery Area
Lack of payment for the order
Unforeseen circumstances
When the order is delivered you must check that the shipment is correct. If there is any discrepancy or problem with your order at the time of delivery, you must reflect the nature of the discrepancy or problem (for example, open package, damaged goods) on the delivery note, and sign it. Next you must contact the Customer Service Department by phone 931 740 007 - our customer service hours are Monday to Friday between 9:00 a.m. and 4:00 p.m. - or by email hola@textura-interiors.com.
If the goods do not correspond to your order or you are not satisfied with them, you can exchange them for others or return them and request a refund of the amount in accordance with the terms and conditions.
Make sure the products ordered fit your needs. If this is not the case, you can accept delivery or return the products (for more details, see our Returns Policy).
For the purposes of these Purchase Conditions, it will be understood that your order has been delivered:
At the chosen address: when you sign for receipt from the carrier, at the delivery address you indicated to us.
For orders delivered to selected Textura stores: when signing the delivery note that the sales assistant will indicate to you.
You must notify the Customer Service Department as soon as possible of cases of non-receipt of the goods or delays in delivery exceeding five (5) business days.
Delivery will be considered impossible after:
Let the transporter go and find no one at your house.
That the transport agency calls by phone to arrange delivery and cannot get in touch.
In any case, we will leave you a note explaining where your package is and what steps to follow to have it sent to you again.
If for any reason you will not be at the delivery location at the agreed time, please contact us to arrange delivery on another day. In order to avoid the impossibility of delivery of your order, we ask that you provide us with a delivery address where a recipient can always be found.
Deliver orders with personalized products
If your order includes one or more personalized products with embroidery, delivery will be effective between 7 and 10 business days after receiving the Order Confirmation email (except in the Balearic Islands, which may take a maximum of 15 days). workdays).
Return policy
If you wish to withdraw from the Purchase Contract within the 30 calendar days of the period indicated in clause 5, you must notify us through the Request return option that will be enabled in the order once it has been marked as prepared.
Textura will manage the collection at your home or the new address that you specify (FREE), or you can send the product(s) to be returned on your own, along with the Returns Form that you will have received within the order, duly completed, to the address Pol . Ind. Les Pinedes Ctra. Granollers Hostalric, Km. 68.7, 17450 Hostalric, Girona, indicated therein. You can also make the return at one of our stores. The fact of requesting the reasons for withdrawal in said returns form is merely informative and statistical.
If you do not have the Returns Form, you can contact Textura by email sac@textura-interiors.com providing the order information, or by calling 931 740 007, our customer service hours are Monday to Friday from 9:00 a.m. to 4:00 p.m.
Textura will accept returned items that are in perfect condition, with their original packaging if possible (since otherwise the product could suffer depreciation) and their use does not go beyond the mere verification of good condition and operation.
After examining the product we will inform you if you have the right to a return. The return will be made as soon as possible and, in any case, within a period of 30 calendar days from the date on which you have notified us of your intention to withdraw, and in the same payment method that was used to pay for the purchase. If applicable, you will assume the cost and risk of returning the products to us, as indicated above.
Products that are not in the same conditions in which you received them, or that have been used beyond simply opening the product, will not be returned.
Regarding shipping and return costs, they will be paid by Textura as long as the reason for the return is a Textura error:
The item served does not correspond to the order.
The characteristics of the product do not correspond to those on the web page of the purchased product.
If you have any questions, you can contact us through our contact form or by calling 931 740 007. Our customer service hours are Monday to Friday between 9:00 a.m. and 4:00 p.m.
Return of defective products.
If you consider that, at the time of delivery, the product is not in perfect condition (tare or defect), you must contact us following the instructions to return the product that appear in the Returns Form, free of charge. for you.
The product must be sent to the address indicated on the Returns Form that you will receive with the product at the time of delivery.
You can also contact Textura by email hola@textura-interiors.com providing details of the product, as well as the damage it suffers, or by calling 931 740 007. Our customer service hours are Monday to Friday. between 9:00 a.m. and 4:00 p.m.
Subsequently, the returned product will be carefully examined and we will inform you by email or telephone if we consider that it should be returned or replaced. The return or replacement of the product will be made as soon as possible, within 30 calendar days after the date on which we send you said email.
The amount paid for those products that are returned because they are defective, provided there is express confirmation from Textura, will be fully refunded, including the shipping costs incurred when returning the product to Textura, in the same payment method. that was used to pay for the purchase.
If you do not want the defective product to be replaced by another, the amount of the return will be refunded with the payment method you have chosen when placing the order. If you want, the defective product will be replaced with another one in perfect condition. In that case Textura also assumes the costs of that shipping.
Return of personalized products
Returns of personalized (embroidered) products will not be accepted, except for the following circumstance:
- The item served does not correspond to the order.
In any other case, the return of these products will not be accepted.
Although every effort is made to ensure correspondence to the original products in terms of colour, design and style, photographs may not correspond exactly for reasons beyond our control. Therefore, TEXTURA will always try to avoid, as far as possible, any error or inaccuracy that may occur in the photographs or graphic representations of the products displayed on the page www.textura-interiors.com.
Return of products paid by card
The full amount of the order plus shipping transportation costs will be paid to the same credit card with which you paid for the order. Said credit will be effective when the product has been checked and no later than 14 calendar days, from when we inform you that the return is appropriate.
It must be taken into account that if the return comes from a gift, the amount will be paid to the same payment card, never to another card, and never to a bank account.
Return of products paid by bank transfer
The full amount of the order plus shipping transportation costs will be credited to the bank account you provide us. Said credit will be effective when the product has been checked and no later than 14 calendar days from when we inform you that the return is appropriate.
Return due to error in the delivery of a product
In the event that you receive a product that is not the one you requested in your purchase, whether you want the requested product to be sent to you again or not, the same rule will apply as for defective products and you will not have to pay any transportation cost for its return.
The product must be sent to the address indicated on the Returns Form that you will receive with the product at the time of delivery.
You can also contact Textura by email hola@textura-interiors.com providing product information, or by calling 931 740 007. Our customer service hours are Monday to Friday between 9:00 a.m. and 4:00 p.m.
Subsequently, the returned product will be carefully examined and we will inform you by email or telephone if we consider that it should be returned or replaced. The return or replacement of the product will be made as soon as possible, within 15 calendar days after the date on which we send you said email.
The amount paid for those products that are returned, provided there is express confirmation from Textura, will be fully reimbursed, including the expenses incurred when delivering the product to Textura.
If you do not want the product to be replaced by another, the amount of the return will be refunded to you, with the same payment method that you made.
Return due to customer dissatisfaction
What to do if you consider that the product received does not meet your needs, whether due to size, color, design, etc.
A) If you pick it up in store: you can return the item(s) in the same store, and the refund of the amount of the returned item(s) will be made in the same payment method that was used to pay for the purchase. The amount will never be returned in cash.
B) If it is delivered to the address you indicated to us:
You must contact Textura by email hola@textura-interiors.com providing the product information, or by calling 931 740 007 -Our customer service hours are Monday to Friday between 9:00 a.m. and 4:00 p.m.- providing product information and reason for return. The fact of requesting the reason for return is merely informative, statistical and not obligatory on the part of the client.
Textura will manage the collection at your home or the new address that you specify (FREE), or you can send the product(s) to be returned on your own, along with the Returns Form that you will have received with the order, duly completed, to the address indicated therein, and which is the only address to send any return: Textura Online.
Once we receive the product, we will check the condition of the product and inform you by email if the return is appropriate. If this is the case, we will pay the amount of the product within a maximum period of 14 calendar days from when we inform you that the return is appropriate, through the same payment system used in your purchase.
Return due to customer dissatisfaction, product paid by card
The total amount of the returned Texture product(s) will be credited to the same credit card with which you paid for the order. If the return is not applicable, we will contact you to explain why we cannot pay for that product and we will send you your product again with postage due that you must pay when they are delivered to you.
Return due to customer dissatisfaction, product paid by bank transfer
The total amount of the returned Texture product(s) will be credited to the bank account you provide us. If the return does not proceed, we will contact you to explain why we cannot pay for that product, and we will send you your product again with postage due that you must pay when they are delivered to you.